Do you want to 2-5X qualified demos?

 

sign off more customers, get competitors jealous & drastically increase profits?

 
 

 
 
 

Well, of course you do.

The REAL question is — how do you get there?

Every single company who has ever retained me to personally analyze their SaaS product and create an intuitive User Experience (UX) for it has generated a major uptick in revenue as a result.

I’m able to get amazing results like no one else because I’ve figured out a handful of tactics that actually move the needle.

Just take a look at the screenshot below…

 
 

Initial product state.

 
 

Now fast forward just 3 months and here is final improved experience I was able to produce…

 
 
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Unlike traditional design agencies, I cut the fat out of the standard design process, so the company managed to:

  • Deliver the product to market 2 months ahead of schedule.

  • Raise $10m in capital to scale the platform and company.

  • Sign off several high-ticket clients with over $400K in value per client.

  • Churn dropped to 0.5%.

Who wouldn’t want a more usable customer experience and intuitive design?

And if you think that’s amazing, check out how we managed to create a ‘Merchandising’ portal that led company to become absolute industry leader and spark the interest of leading brands.

Here’s some screenshots from a prototype I’ve created…

 
 
 
 

As you can see from the screenshots above, I know my stuff. This is what I do better than anybody —  rapidly improve the User Experience (UX) & Design.

SO — if you want to work with me and grow your business like the examples above, keep reading…

Below you will find a detailed program I offer to clients to help them achieve the following goals:

  • Improved the ease of use and efficiency of your key tasks (Up to 250%.)

  • Reduce customer churn to 1% or less.

  • Become a market leader & beat the competition.

  • Drastically improve brand perception.

  • Ensure positive first time experience.

  • Top-tier level of UI & UX (by ex-creative director of leading US design agency.)

    … and more.


 
 
 
 

1. Discovery

Duration: 1,5 weeks.

Every business is unique. Thus I don’t use cookie cutter solutions when it comes to product strategy. I meticulously assemble systems & processes for every business.


  • We’ll take a deep dive into your product. Assess the current product state, where you want to be in the future, and what we can do to get your there. 

  • Our main priority is to identify the biggest opportunity to capture value.

  • Be prepared for the long meetings! We’ll get all hands-on.

RESULT: Complete product audit. At the end, we’ll create a roadmap with key dates and KPIs on how we’re going to improve the customer experience.

→  Excerpt from the strategy session

 
 

2. Competitive analysis & Customer research

Duration: 2 weeks.

Without a sober evaluation of how you stack up against competitors can result in failing with attracting, retaining, and deepening the relationship with your target customers.

Taking shortcuts with your customers will only hurt you in the long run. 


  • We will research your direct and indirect competitors. What are they doing right? What are they doing wrong? What channels they use to acquire customers? 

  • We’ll surface the gaps in your competitors’ value proposition and create a comprehensive analysis of all players to make the right strategic decisions.

  • For customers, we’ll start by defining the segments. Where they congregate online, their current jobs-to-be-done, pains, and gains, and how we can address the most critical parts in your product experience. 

RESULT: At the end of this phase, you’ll know everything about your competitors, their strong and weak points as well as spot opportunities in unmet customers needs to use it as a strategic advantage in your product’s value proposition (created next).

 
 

3. Value Proposition

Duration: 1 week.

According to Simon-Kucher, 72% of all new product innovations fail to deliver on expectations. This means that customers don’t care about 7 out of 10 products introduced to the market.

It doesn’t mean that people are stupid. It absolutely not. It means the processes are often broken.

  • Using the data from customer & competitive analyses, we’ll explore how we’re going to create value for customers.

  • We will create a map that makes explicit how your product relieves customer pains and creates gains. We will iterate the value proposition when we get an indication what resonates with customers

RESULT: Create a compelling product’s value proposition that addresses both business and customer needs. Then, we’ll test our assumptions with the target audience to see if the market has an appetite for your product.

 
 

4. prototyping & testing

Duration: 1-2 months.

We’ll start the Minimum Viable Product (MVP) phase by defining what needs to be learned—and from whom. The sooner the MVP is in customer hands, the sooner feedback can arrive. 

  • Based on your value proposition, we’ll define & prioritize features & functionality for the initial product release (MVP).

  • Understand what to build and what’s not.

  • We’ll create a high-fidelity MVP prototype that looks like a real product and put in front of customers to find out whether we understood the customer problem well enough.

RESULT: Understand what NOT to ship and test the viability of your value proposition by creating a high-fidelity interactive design prototype, that you can show to investors or demo to potential customers. My clients previously were able to close high-ticket deals just by demoing the prototype to prospects.

→  Dashboard/Reports interactive prototype

→ Sports booking software interactive prototype

 
 

5. Quality Assurance

Duration: 1.5 weeks.

You will be surprised at the lack of design implementation processes in many organizations. The absence of those systems is a common inhibitor of effective product development. Remember: If you have a bad process, the outcome is a bad product!

  • Once a successful prototype has been defined, it can further be developed into the full-fledged product.

  • I’ll provide all the necessary development specs for your engineers as a point of reference to maintain the product consistency & visual look. On the other note, a poorly implemented design can turn the most basic and obvious interaction into a frustrating and potentially embarrassing experience. 

  • I’ll follow up with you in a 2 months to review the product and advise on any development inconsistencies to make sure we maintain the quality from the beginning.

RESULT: Create a well-oiled machine by setting up systems & processes for developing a bespoke product experience and maintaining a high level of quality.

Now, the organization is ready to take the successful product to market.

→ Style guide example

 

 
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It was a pleasure working with Alex. He cared about creating a brilliant end result. Most importantly, we continually get praise from clients, investors, and partners on the quality of product experience & design.
— Nadav Ellinson, VP Product at Intelligo
 
Alex helped us with UX strategy and turned a complex product into easy-to-use, simple, and functional solution. He consistently educated us on the ‘Why.’ As a result, our product launch went smoothly and users were able to intuitively navigate the interface and be productive instantly.
— Cristian Graziano at Method29
 
Alex helped us with UX strategy, analyzed customers feedback, turned it into a delightful experience and sophisticated prototype. The quality of the work was top notch.
— Jae Jun, founder of Old School Value
 

 

If This Sounds Interesting, Here’s How To Find Out More

 

As a means to ensure we both profit, I’ve created this set of strict (but reasonable) criteria for someone to be considered as a potential client.

Now, below, read my “5 Point Client Criteria” carefully, and determine if you’re the “right person” or not...

 
  1. If you’re looking for someone to do a few design fixes quickly  - DO NOT APPLY.

  2. If you are not going to implement the strategies I give - DO NOT APPLY.

  3. You MUST have an established business/product already.

  4. You MUST have an existing customer base.

  5. You MUST use what I put together for you.

 

If you meet all 5 of my criteria and I accept you as a client, here’s what you can expect:

I’ll be architecting your product’s UX strategy, enhancing usability, optimizing customer journeys, your onboarding process, working with your engineers closely and a develop a whole new minimal design language for you.

I’ll tell you what changes need to be made and actions taken to increase user engagement, conversion rates, and ultimately sales.

Basically, this gets you everything. It gets you ME revamping your product FOR YOU.

As opposed to paying a design agency that will subcontract to juniors or assign generalists to your project who are not experienced in SaaS to navigate your company towards success.

Now, let’s talk about the “costs” involved.

The fact is, I’m looking for a solid, mutually beneficial agreement where ...

 
 

Ultimately, This Costs You Nothing

 

Here’s why:

My retainer is $12K/month if you purchase a 3 months engagement.

If you prefer to pay monthly, then it’s $15K/month.

 

 

If, after our engagement, you won’t be able to attract new customers, users won’t see the drastic improvement in design & platform experience, I’ll immediately return your retainer and I’ll write you an additional check for $1,000 as a “fee” for wasting your time.

So with that said, you are literally guaranteed to profit!

I’ve never had anyone ask for their retainer back, by the way.

And if I don’t believe my UX design strategy will make a significant uptick in your revenue the next 12 months, I won’t take you on as a client.

If you’d like to set up a time to speak with me personally and explore our opportunities together.

 

 

Here’s What To Do Next

 

Start by going here: Engagement Application.

 

There’s nothing intrusive, I just need the basics about what you’ve got going on, what you sell, etc. so I can be prepared to help you before we talk.

Answer them as accurately as possible, and be absolutely sure your contact information is correct.

Assuming you are a good fit, I will set up a call for you and I to finalize the details. I will be contacting you in about 48 business hours at the most.

Your initial call will be between 30 and 45 minutes.

This is where we really begin working to figure out exactly what you want ...and how to make it happen.

I’ll painstakingly review your goals, your offers, and so forth ...and I’ll deliver a plan how to improve your product experience immediately.

If you see the value in working together, great! We can talk about it.

And if you don’t want to become a client - that’s OK too. No biggie.

 
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Thanks for your attention and I look forward to working with you soon.

Sincerely, Alex Gilev

P.S. Once more, the link to apply is Engagement Application.